About us
Two decades of putting children first
Project West Child Contact Centre has supported children and families across our community since 2005 — over twenty years of safe, warm, professionally managed Family Time.
Our story
A community service, built on trust
We opened our doors in 2005 with a simple belief: every child deserves a calm, safe place to spend time with the people who matter to them.
Two decades on, we have supported thousands of families through some of the most difficult moments of their lives — always with kindness, always with the child at the heart.
Our mission
Safe, welcoming, professionally managed Family Time
We provide neutral spaces and trained professionals so children can build and maintain meaningful relationships with parents and family members they no longer live with.
Our service is impartial, child-centred and held to the highest safeguarding standards.
Take a Tour of Our Centre
We understand that visiting a contact centre can feel unfamiliar. Our office tour gives you a chance to explore our welcoming, child-friendly environment before your visit.
Explore our safe, welcoming spaces designed to support children and families during Family Time sessions.
Our values
What guides our practice
Child-focused
Every decision begins and ends with the child's wellbeing, voice and experience.
Safeguarding
Robust policies, DBS-checked staff and ongoing training keep every family safe.
Consistency
The same warm faces, the same calm space — predictability that helps children settle.
Partnership
We work openly with parents, professionals and the wider family network.
Trusted by families and professionals across West London since 2005
Our team
The people behind Project West
Our coordinators, supervisors and volunteers bring decades of combined experience in social care, early years and safeguarding.
Pauline Bennett
Founder & Manager
Project West Assessment & Contact Services
With more than 40 years' experience across health, social care and the family justice system, Pauline began her career as a Qualified Nurse before qualifying as a Social Worker and later completing a Master of Laws (LLM) in Child Law.
She served as a Children's Guardian (Public Law) for 28 years, representing children in complex care proceedings alongside the Family Court, CAFCASS, local authorities and legal professionals.
As Founder & Manager, Pauline continues to lead Project West with the values that have shaped her career: professionalism, integrity, compassion and independence.
Our Legacy
In Loving Memory of Sylvia McCollin
Friend, Colleague and Co-Founder of Project West
“Those who touch the lives of others never truly leave us.”
Project West proudly honours the memory of Sylvia McCollin, Co-Founder of Project West. In 2005, Sylvia co-founded Project West alongside Pauline, helping establish the trusted, child-centred service that continues to support families across the community.
Sylvia believed passionately in supporting children and families with dignity, kindness and professionalism. Her commitment, wisdom and generosity of spirit helped shape the values that continue to guide Project West today.
Although Sylvia is no longer with us, her legacy lives on through the work we continue to do every day. Her influence remains woven into the heart of Project West, and she will always be remembered with love, gratitude and the deepest respect.
“Forever remembered. Forever part of our story.”
Have a question for our team?
We're happy to talk things through, whether you're a professional or a parent.
Get in touch