Project West

Referrals

Making a Referral to Project West

Project West accepts referrals from Local Authorities, Cafcass, solicitors, barristers, social workers, independent professionals, parents and other family members where appropriate. Every referral is reviewed individually to ensure that the requested service is suitable and that all safeguarding requirements have been considered before services commence.

You may start the referral process online where this route is available or download the approved referral form for the service you require. Submitting an online referral intake or downloaded referral form does not mean that the referral has been accepted. Project West cannot determine suitability or begin arrangements until the completed referral information and required safeguarding documents have been received and reviewed.

Referral Pathways

Choose the Referral Pathway

Please choose the service you require. You may complete the referral online or download the relevant form and return it with the required supporting documents to info@projectwest.co.uk. Submission of an enquiry or referral form does not mean that the referral has been accepted.

Family Time Services

Use this route for Supervised Family Time, Supported Family Time, Supervised Community Family Time, Virtual Family Time, Family Time Handovers and Indirect Family Time.

Download the Family Time Referral Form

Family Support

Use this route when referring a child or family for practical, relationship-based Family Support in the family home or community.

Download the Family Support Referral Form

Mentoring

Use this route when referring a child or young person for individual mentoring to support confidence, resilience, positive relationships and agreed personal outcomes.

Download the Mentoring Referral Form

Family Time Assessments and Progress Reviews

Use this route to request an Initial Family Time Assessment or a Family Time Progress Review.

Download the Assessment and Progress Review Enquiry Form

Self-Referrals

Parents may make a self-referral to Project West. Where one parent makes the referral, the other parent, or their solicitor where appropriate, must also complete the required referral information before Family Time arrangements can proceed.

How to return a downloaded form

Please download and complete the form for the service you require. Return the completed Word form and the required supporting documents by email to info@projectwest.co.uk. Project West will review the information and contact the referrer regarding the next steps. Submission of an enquiry or referral form does not mean that the referral has been accepted. Project West cannot determine suitability or begin arrangements until the completed referral information and required safeguarding documents have been received and reviewed.

Referral Details

Information Required

The relevant referral form should request the following information:

  • Details of the child or children.

  • Details of parents and other relevant adults.

  • Court Orders or written agreements, where applicable.

  • Safeguarding and risk information.

  • Health, disability or communication needs.

  • Preferred days and times.

  • Details of the person or organisation responsible for payment.

  • Supporting documents, including Court Orders, risk assessments and professional reports.

The Process

What Happens Next

  1. Once received, the referral is reviewed by Project West.

  2. If additional information is required, a member of our team will contact the referrer.

  3. Separate mandatory pre visit meetings are arranged with each participating adult before Family Time can begin.

  4. During the pre visit meeting, the service, expectations, safeguarding arrangements, centre procedures and practical arrangements are explained.

  5. Once all documentation has been received, safeguarding considerations have been addressed and payment arrangements confirmed, a suitable start date will be agreed.

  6. Family Time or the commissioned service will then commence.

Please Note

Important Information

The Referral Administration and Mandatory Pre Visit Meeting process forms an essential part of every new referral. Professional work begins immediately following acceptance of the referral and includes case creation, liaison with professionals, review of documentation, safeguarding considerations, scheduling and preparation for service delivery.

Services cannot commence until the referral process has been completed, mandatory pre visit meetings have taken place and payment arrangements have been confirmed.

Online Referral Form

Complete the form below and upload any relevant supporting documentation. A member of the team will review your referral and contact you about next steps.

Initial Referral Enquiry

Complete this short referral enquiry to begin the referral process. Our intake team will review your submission and contact you if further information is required before progressing to the next stage.

1. Referrer Details

2. What Help is Needed

3. Family Details

Child 1

4. Legal and Professional Involvement

Optional

5. Safeguarding Screen

Tick any that apply. This is a screening flag only, and detailed information is captured securely in the next stage if the referral progresses.

6. Practical Arrangements

Indicative only; does not confirm availability.

Optional

Optional (initial screen only). Full details are captured later if needed.

7. Payment and Declaration

Optional. Accepted formats: PDF, DOCX, JPG, PNG. Max 10MB per file, 14MB total.

Submitting this form does not mean the referral has been accepted. Project West will review the information and may request further details.

Ready to make a referral?

Complete the appropriate online referral form and upload the relevant supporting documentation. A member of the Project West team will review your referral and contact you regarding the next steps.

Start a Referral