What People Say

“I started supervised contact being very angry with my ex, and I did not realise how that was affecting my parenting as well as my children until Project West Services Supervisor pointed that out to me after the first visit. My ex fought them because they had enough experience to see how my parenting was allowing a younger child to take over my visitation time, at the expense of the older child. The Project West Manager kept my feet to the fire until I set healthier boundaries with my attention-seeking child, and I provided proper care for my children, rather than acting in reaction to my ex. I hated being supervised, and I fought it all the way, but in the end, I became a better parent to my kids, due to the Project West Services staff.”

“I engaged Project West specifically because my ex had chosen them, after she complained against another supervision company I had used. Switching agencies to one that my ex chose was a risk to me, but Project West turned out to be a great service. The various staff used were very attentive during visits, and very fair in their reports. The supervisors had prior experience with difficult access situations. They were also very patient with the various machinations attempted by my ex to disrupt visits and attack their character. They could have cancelled the service considering the grief that she caused them but did not and continued to provide service until I gained unsupervised access.”

“Because of your factual and detailed reports, the judge was able to separate the truth from the lies, and now I can see my daughter without supervision.”

“When my ex pushed me into supervision a second time, I reached back to Project West Services. Their reliable service and fair reports made me feel a bit safer through the muddy waters of divorce and custody battle.”

“At some point, Project West Contact Services refused to supervise my ex after he broke the rules during visits. I begged them to take him back, because I could trust their staff to keep my kids safe, and to tell the whole truth in their detailed reports. So my ex signed that he would follow the rules again, and they took him back for another couple of months.”

“A huge thank you to Project West for being involved in our lives at a very critical time. You have really changed the course of our lives.”

“Project West has consistently provided a professional and child-focused supervised Family Time service. The supervisors are attentive, reliable and clear about their role, while helping children and parents feel comfortable during what can sometimes be difficult circumstances. The written reports are detailed, balanced and based on observed interactions, which has been extremely helpful when reviewing arrangements and planning next steps.”

“I have found Project West to be responsive, organised and professional when supporting families with supervised Family Time. Communication with the service is clear, and supervisors maintain appropriate boundaries while creating a welcoming environment for children. Their observations provide useful, factual information about the child's experience and the quality of interaction during Family Time.”

“Project West provides a professional and dependable supervised Family Time service. Referrals are handled efficiently, communication is clear, and the reports provide a structured and balanced account of the Family Time session. Their child-focused approach and attention to professional boundaries make the service particularly valuable in family proceedings.”

“I have referred families to Project West and have been impressed by the professionalism and consistency of the service. The team understands the sensitivities involved in Family Court matters and provides clear, factual reporting without straying beyond the supervisor's observational role. The service is well organised and responsive to the needs of professionals and families.”

“In my experience, Project West provides a thoughtful and child-centred approach to supervised Family Time. Supervisors observe carefully, maintain appropriate professional boundaries and support Family Time without unnecessarily intruding on the interaction between the child and parent. The resulting reports offer a clear and balanced picture of the child's presentation and the interactions observed during the session.”

“Project West offers a consistent and professionally managed supervised Family Time service. I have found the observations to be focused on the child's experience, with reports that distinguish clearly between what was seen and heard and any professional concerns arising from the session. The calm, structured approach of supervisors can be particularly helpful for children and families where Family Time arrangements require careful oversight.”

“Project West provides a professional and well-structured supervised Family Time service. Their reports are clear, balanced and focused on the interactions observed between children and their family members. From a Family Court perspective, this provides useful factual information about how Family Time is progressing while maintaining an appropriate distinction between observation and opinion.”

“I have found Project West's supervised Family Time service to be professional, child-focused and reliable. The supervisors appear to understand the importance of maintaining appropriate boundaries while ensuring that children are supported in a safe and carefully managed environment. Their written observations are detailed and objective, providing helpful information that can assist the parties and the Court when considering future Family Time arrangements.”